Refund Policy

This Refund and Cancellation Policy sets out the terms and conditions for refunds, cancellations, and returns for courses, services, and products purchased through this platform. By making a purchase, you acknowledge and agree to the following terms:

1. Course Cancellation and Substitution
   • If a participant is unable to attend a scheduled course, they must notify 4U Academy Sdn Bhd by phone or email at least 7 days before the course start date. Due to advance arrangements such as venue and catering reservations, related fees are non-refundable. The participant may arrange for another person to attend in their place, subject to prior approval from 4U Academy Sdn Bhd.
   • If 4U Academy Sdn Bhd cancels or reschedules a course, affected participants will be informed and may choose to attend the rescheduled course or receive other arrangements offered by the Company.
2. Digital Products and Services
   Digital products, reports, memberships, credits, and online services are generally non-refundable once access has been granted, the report has been generated, or the service has been used.
3. Physical Products
   Returns or exchanges for physical products are only accepted where the product is defective, damaged, or incorrectly delivered, and must be reported within the required period with supporting evidence.
4. Refund Processing
   Approved refunds will be processed through the original payment method or another method determined by 4U Academy Sdn Bhd. Processing time may vary depending on the payment provider or bank.
5. Final Decision
   4U Academy Sdn Bhd reserves the right to review each refund, cancellation, or return request on a case-by-case basis and make the final decision according to this policy and applicable laws.